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Delivery Information

Delivery Information

At Lady Queen Jewelry, we strive to ensure that your shopping experience is exceptional from start to finish. This includes reliable and timely delivery of your orders. Below is comprehensive information regarding our delivery process.

Shipping Methods and Costs

We offer several shipping options to cater to your needs. The costs and delivery times are as follows:

Domestic Shipping (Within the United States)

  1. Standard Shipping:

    • Delivery Time: 5-7 business days
    • Cost: $5.00 (Free for orders over $50)
    • Carrier: USPS, UPS, or FedEx

  2. Expedited Shipping:

    • Delivery Time: 2-3 business days
    • Cost: $10.00
    • Carrier: USPS, UPS, or FedEx

  3. Express Shipping:

    • Delivery Time: 1-2 business days
    • Cost: $20.00
    • Carrier: USPS, UPS, or FedEx

International Shipping

We are pleased to offer international shipping to many countries:

  1. Standard International Shipping:

    • Delivery Time: 10-15 business days
    • Cost: $15.00
    • Carrier: USPS, UPS, FedEx, or DHL

  2. Expedited International Shipping:

    • Delivery Time: 5-10 business days
    • Cost: $30.00
    • Carrier: USPS, UPS, FedEx, or DHL

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing times and local postal services.

Processing Time

  • Orders are typically processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons (e.g., holidays), processing times may be longer due to high order volumes.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package on the carrier's website.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team immediately. We are here to assist you with:

  • Delayed Deliveries: If your package has not arrived within the estimated delivery time, please contact us, and we will investigate the delay.
  • Lost or Missing Packages: If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors and your local post office. If you still cannot locate your package, contact us for further assistance.
  • Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. Provide your order number and photos of the damaged item, and we will resolve the issue promptly.

Important Notes

  • Delivery times are based on the availability of the items and the shipping option selected. We strive to meet the estimated delivery times but cannot guarantee them.
  • We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you have concerns about the security of your delivery location, please consider using a shipping address where someone can receive the package in person.
  • Address accuracy is crucial for timely delivery. Please ensure that your shipping address is complete and correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions about our delivery process, please feel free to contact us at:

Lady Queen Jewelry
Email: support@ladyqueenjewelry.com
Phone: [Your Contact Number]
Address: [Your Business Address]

Thank you for shopping with Lady Queen Jewelry! We appreciate your business and look forward to serving you.